What if how we talk to each other has a direct impact on our ability to resolve conflicts? Learning to resolve conflicts is a skill. It takes understanding and practice! Learning the difference between a criticism vs. a complaint could help in addressing and resolving conflicts.
Criticism is focused at a person and who they are as human being. Criticism is about an event and looks to resolve a problem. Criticizing speaks to who a person is and promotes blame and shame. Identifying a complaint offers the opportunity to collaborate on a solution. Criticism is asking “Why did you do that?” or “What is wrong with you?”. Complaint is saying, “This happened and I have a problem with it, what can we do to resolve it?”.
Why would we expect anyone to help us if we are attacking who they are a person?
A simple solution to making conflict more manageable is to reduce criticism as much as possible! The challenge becomes slowing down long enough to enter a conflict with intention by identifying the complaint and avoiding as much criticism as possible. – www.rhoadscoaching.com
finding meaning and purpose in daily life